Refund & Returns Policy

Thank you for choosing JB Survey Limited. We want to ensure your satisfaction with every purchase. Please review our refund and returns policy outlined below:

30-Day Return Policy: Your satisfaction is our priority. Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regretfully cannot offer you a full refund or exchange unless the item is faulty.

Eligibility Criteria: To be eligible for a return, the item must be unused and in its original condition, including the original packaging. Certain products, such as software and bespoke or custom packages, are non-refundable.

Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds: Partial refunds may be granted under certain circumstances:

  • If the item is not in its original condition, damaged, or missing parts due to reasons not attributed to our error.
  • If the item is returned more than 30 days after delivery.

Refunds Process: Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within 2 working days.

Exchanges: We only replace items that are defective or damaged. If you need to exchange an item for the same one, please contact us at 03301281010.

Shipping Returns: To initiate a return, please contact us at 03301281010. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable unless the item is faulty. If you receive a refund, the cost of return shipping will be deducted from your refund. For added security, we recommend using a trackable shipping service or purchasing shipping insurance.

Need Assistance? If you have any questions or need further assistance regarding refunds and returns, please don’t hesitate to contact us.

Thank you for choosing JB Survey Limited. We appreciate your business and strive to ensure your satisfaction with every purchase.